Frequently Asked Questions
Have a question? Below are some frequently asked questions that may assist you.
Q. Do you stock every item on your website in store?
Whilst we try our best to stock all essentials in-store, we unfortunately cannot stock all 3000+ items on our website in-store. Whilst we do offer fast turn around periods for orders it is highly suggested to email or call us to confirm stock and get an ETA. Please read each item description and keep an eye out for COSTUME ITEM ONLINE EXCLUSIVE
Q. Can I buy a dance shoe without a fitting in store?
Yes, please check our size charts (provided by our suppliers) carefully as dance shoe sizes are not always comparable to a street size shoe. It may be tempting to purchase the 'next size up' - a little extra room to allow for growth is ok (no more than a thumb width from the tip of the big toe and tip of the shoe), however too much room in the shoe may compromise safety and is not recommended. Dance shoes such as ballet flats and jazz shoes are meant to fit like a glove. Alternatively, if our location is convenient to you, a fitting in store by one of our qualified staff is available.
Q. What is your returns & exchange policy?
As dancers, we understand how difficult it can be to shop for your dance needs online. If you have ordered the incorrect size, Dancewear Nation may offer you an exchange provided that the merchandise is returned to us in a saleable condition: unworn, unused, unwashed, without damage or any sign of wear and tear within 14 days. More on this can be found here. NO REFUNDS UNLESS FAULTY
Q. What is your shipping policy?
Dancewear Nation has taken the guesswork out of the shipping process, and we charge a simple flat-rate shipping charge of $10.00AUD, (Boxed Footwear $15.00) or $20.00AUD for Express Shipping. Free for orders over $200 (excluding Dream Duffels). OUR DISPATCH TIMEFRAME IS 1-7 BUSINESS DAYS
Our shipping rates vary depending on the size of the satchel. More on this can be found here.
Q. Do you have sales?
Yes we do! Check out our SALE collections online, or locate our Secret Discount Codes. You're welcome. Or, Make sure you follow us on Instagram or like us on Facebook to keep up to date.