Frequently Asked Questions

Have a question? Below are some frequently asked questions that may assist you.  

Q. Can I buy a dance shoe without a fitting in store?

Yes, please check our size charts carefully as dance shoe sizes are not always comparable to a street size shoe. It may be tempting to purchase the 'next size up' - a little extra room to allow for growth is ok (no more than a thumb width from the tip of the big toe and tip of the shoe), however too much room in the shoe may compromise safety and is not recommended. Dance shoes such as ballet flats and jazz shoes are meant to fit like a glove. Alternatively, if our location is convenient to you, a fitting in store by one of our qualified staff is available.

Q. What is involved in fitting a pointe shoe?

For first time pointe shoe dancers, we do not recommend pointe shoes be bought off the shelf or online without a fitting by a qualified staff member (however we do make a small selection available for purchase online). Your studio or ballet teacher will most likely send you to a pointe shoe assessment first, which you should bring in to our store for your fitting. Bookings are essential, as a pointe shoe fitting takes additional time & care. Please call us to make an appointment or you can book your appointment online here. For seasoned pointe shoe dancers who have stopped growing, it is generally acceptable to purchase the same brand, product, style, width and size without a fitting.

Q. Are your size charts accurate?

Our size charts are provided by our suppliers, are to be used as a guide only, and should not replace a personal fitting in store. The charts are provided via our online store are to give you general assistance on sizing. Dancewear Nation is not responsible for incorrect measurements, or ordering the wrong size.

Q. What is your returns & exchange policy?

As dancers, we understand how difficult it can be to shop for your dance needs online. If you have ordered the incorrect size, Dancewear Nation may offer you an exchange provided that the merchandise is returned to us in a saleable condition: unworn, unused, unwashed, without damage or any sign of wear and tear within 14 days. More on this can be found here. NO REFUNDS UNLESS FAULTY

Q. What is your shipping policy?

Dancewear Nation has taken the guesswork out of the shipping process, and we charge a simple flat-rate shipping charge of $10.00AUD, (Boxed Footwear $15.00) or $20.00AUD for Express Shipping.  Free for orders over $200 (excluding Dream Duffels).

Our shipping rates vary depending on the size of the satchel. More on this can be found here.

Q. Do you have sales?

Yes we do! Check out our SALE collections online, or locate our Secret Discount Codes. You're welcome. Or, Make sure you follow us on Instagram or like us on Facebook to keep up to date.