Shipping
2026 Shipping Policy
Processing & Dispatch
Once you have placed your order, dispatch may take place within 1-5 business days (excluding weekends & public holidays). This includes orders with Express Shipping.
Orders are processed chronologically by order date and time. Processing & dispatch times are also dependant on stock levels at the time of purchase. Peak periods may experience longer processing times (up to 10 days) so please place your order well ahead of time.
Click & Collect
Click & Collect (Local Pick Up) is available to our Melbourne and Victorian customers free of any charge. We do not guarantee same day or next day Click & Collect - some products may need to be transferred from another location, so please order well ahead of time.
Your order can be collected from our store location 'after' we have notified you by email that your order is ready to collect.
Please note, our store is located in Williamstown, Victoria. If your shipping address is outside of Melbourne and you have accidentally selected Pick Up at checkout, we will invoice you separately for Standard Shipping. Please note, processing of your order will be put on hold temporarily until the shipping fee has been paid.
Shipping Carrier
Most orders are delivered through the Australia Post network with Tracking, however bulk orders may be sent via our courier service.
Express Shipping
Please note that Express Shipping does not guarantee same day dispatch. Simply, this is a service provided by Australia Post so that you can receive your order faster than Standard Shipping.
Shipping Rates
AUSTRALIA:
Standard Shipping $10.00 (Order total $10-$100)
Express Shipping $17.00
FREE Standard shipping for all orders over $100 within Australia only, with exception of Dream Duffels & Bulk Orders.
Boxed Footwear - Standard $15.00, Express $25
Small Bags - Standard $15.00, Express $25
Large Dance Bags & Tutus - Standard $20.00, Express $30.00
NEW ZEALAND: Standard International $25AUD
UNITED STATES: Standard International $45AUD
Exceptions (Bulky Goods):
Bulk Orders Over 10kgs $40.00 (exempt from Free Shipping)
Dream Duffel Bags (Freight POA). All Dream Duffel Packages are exempt from Free Shipping, Standard & Express Shipping
Will I need to sign for my parcel?
All orders will be dispatched with an 'authority to leave' if you are not home. However this may not be possible on some occasions, and your order may be directed to the local post office for collection. (See Aust Post website). Please note, orders delivered by a Courier service that are returned to the depot, may incur a re-delivery fee which the customer is liable for.
Delivery Times
Some goods are sent by road freight - so this might give you a good idea of how long an item will take to arrive. Air freight orders may be subject to airline scheduling delays.
Typically major metropolitan cities and towns should expect an approximate delivery time of 1-5 days after dispatch. Rural, remote, Western Australia, Northern Territory and Northern Queensland locations for example can take up to 10 days after dispatch.
International Shipping
We now ship to our dance friends in New Zealand and the USA.
Free Shipping
Dancewear Nation provides free Standard shipping for all orders over $100 within Australia only, with exception of Dream Duffels & Bulk Orders as they will need to be delivered via courier.
If a product is regrettably out of stock and your order then falls under the Free Shipping Over $100 policy, the out of stock product will be refunded to you minus the Standard Shipping fee before the rest of your order is dispatched.
Please note:
-Delivery times may vary due to the Australia Post delivery network. Please see their website for more information
-Dispatch and delivery timings are dependant on your location and stock levels
-If your order was placed after close of business (5pm), or on a Weekend or Public Holiday, processing will commence the following business day
-Once your parcel has been dispatched and handed over to our driver, delivery of your parcel is now in the hands of Australia Post. Dancewear Nation will not accept responsibility for any unforeseen mishandling, losses and damages to parcels, or delays in delivery.
Incorrect Address
We cannot be held responsible for an incorrect address being entered on your order. Please review your shipping address carefully before checkout. If a shipping address error is noticed after your order is finalised, please contact us immediately.If your parcel is redirected back to us for whatever reason, shipping or courier costs will need to be paid again by the Customer
What Happens If I Have Not Received My Order?
Firstly, we are very sorry to hear this! Please take the following steps:
-Tracking Please locate your tracking number that we sent you at the time of dispatch and check the status on Australia Post's website.
-Check if a notification card is in your letterbox or under your door – your item may have been delivered to the Post Office.
-Accepted on your behalf Check if someone else at home or work accepted or signed for the item on your behalf. If you live or work in a large building, check with building management or the mailroom to see if they have it.
-Delivered to a safe place Check if your item has been left in a safe place. This could be under or behind something, or in your mailbox.
-Address details Check the address details in your order – is your shipping address correct?
-Lodge a case with Australia Post If your item has not arrived within 10 business days from the date of dispatch, you can raise a case with Australia Post. Please then email us and share the case number that Australia Post provide you. We will then raise another case to try to speed up the investigation process.
-What happens if Australia Post have declared my order as lost? We will replace your items or refund you within 5 business days after the investigation has been resolved or closed by Australia Post.
Insurance
Insurance is not included in any shipping costs. For bulk orders between $500-$1000, Dancewear Nation will cover the cost of insurance. We will offer insurance to you for orders above $1000 for your consideration.
If your questions have not been answered in the above information please contact our Customer Service staff via email at info@dancewearnation.com.au.
24 July 2026