Processing & Dispatch
Once you have placed your order, dispatch may take place within 3-5 business days (excluding weekends & public holidays). This includes orders with Express Shipping.
Orders are processed chronologically by order date and time. Processing & dispatch times are also dependant on stock levels at the time of purchase. Peak periods may experience longer processing times (up to 10 days) so please place your order well ahead of time.
Most orders are delivered through the Australia Post network however some orders may be sent via our courier service.
Please note that Express Shipping does not guarantee same day dispatch. Simply, this is a service provided by Australia Post so that you can receive your order faster than Standard Shipping.
Do ensure you selected the correct shipping method at checkout. If the incorrect shipping method has been selected, we will invoice you separately for the difference. Goods will not be dispatched until the correct shipping charges have been paid.
Standard Shipping $11.00
Express Shipping $17.00
Platinum Express $30.00
Bulk Orders Over 10kgs (Price On Application)
Standard International $25AUD
Standard International $50AUD
EXCEPTIONS (BULKY GOODS):
Bulk Orders Over 10kgs (Freight POA)
Dream Duffel Bags (Freight POA)
Dance Bags & Tutus (Standard $15.00, Express $25.00, United States & New Zealand $30.00)
All Dream Duffel Packages are exempt from Free Shipping Over $100, free Click & Collect, Standard & Express Shipping
Click & Collect
Click & Collect (Local Pick Up) is available to our Melbourne and Victorian customers free of any charge (excluding Dream Duffel bags). We do not guarantee same day or next day Click & Collect - some products may need to be transferred from another location, so please order well ahead of time.
Your order can be collected from our store location 'after' we have notified you by email that your order is ready to collect. To avoid disappointment, we do not recommend arriving before this notification is sent to you.
Please note, our store is located in Williamstown 3016. If your shipping address is outside of Melbourne or Victoria and you have accidentally selected Pick Up at checkout, we will invoice you separately for Standard Shipping ($11.00). Please note, processing of your order will be put on hold temporarily until the shipping fee has been paid.
Is there tracking on my parcel?
Yes, always! Upon dispatch we will send you tracking information. Australia Post will also send tracking updates via email to our Customers.
Will I need to sign for my parcel?
All orders will be dispatched with an 'authority to leave' if you are not home. However this may not be possible on some occasions, and your order may be directed to the local post office for collection. You can read more about this HERE. Please note, orders delivered by a Courier service that are returned to the depot, may incur a re-delivery fee which the customer is liable for.
Some goods are sent by road freight - so this might give you a good idea of how long an item will take to arrive. Air freight orders may be subject to airline scheduling delays.
A delivery estimate, depending on your location in Australia, may take approximately 1-10 business days to reach you.
Remember, an estimate is an estimate. Typically major metropolitan cities and towns should expect an approximate delivery time of 1-5 days after dispatch. Rural, remote, Western Australia, Northern Territory and Northern Queensland locations for example can take up to 10 days after dispatch.
I need my order urgently. What can I do?
Please contact us first. In most cases, we may be able to arrange our Platinum Express option ($30.00) and if your items are in stock, they may be dispatched on the same day. Out of stock items or items that need to be transferred from the warehouse may take up to 5 business days before we dispatch your order.
We now ship to our dance friends in New Zealand and the USA.
Dancewear Nation provides free Standard shipping for all orders over $100 within Australia only, with exception of Dream Duffels as they fall under bulky goods.
Dream Duffel bags are considered bulky goods and shipping is invoiced separately after your purchase, or price on application prior. Freight charges will vary depending on your location in Australia.
If a product is regrettably out of stock and your order then falls under the Free Shipping Over $100 policy, the out of stock product will be refunded to you minus the Standard Shipping fee ($11.00) before the rest of your order is dispatched.
- Delivery times may vary due to the Australia Post delivery network. Please see their website for more information
- Dispatch and delivery timings are dependant on your location and stock levels
- If your order was placed after close of business (5pm), or on a Weekend or Public Holiday, processing will commence the following business day
- Once your parcel has been dispatched and handed over to our driver, delivery of your parcel is now in the hands of Australia Post. Dancewear Nation will not accept responsibility for any unforeseen mishandling, losses and damages to parcels, or delays in delivery.
We cannot be held responsible for an incorrect address being entered on your order. Please review your shipping address carefully before checkout.
If a shipping address error is noticed after your order is finalised, please contact us immediately.
If your parcel is redirected back to us for whatever reason, shipping or courier costs will need to be paid again by the Customer.
The customer will assume all responsibility for return postage fees in the event of returns & exchanges. This includes additional postage costs for the exchange item prior to dispatch from our store. Any goods returned are the customers responsibility until they reach our store.
Dancewear Nation will not be held liable for any goods lost in transit, therefore we recommend you add tracking to the postage of the returned goods. Please ensure you package any return item appropriately to prevent any damage to the items in transit. Please refer to our Returns & Exchange Policy.
What Happens If I Have Not Received My Order?
Firstly, we are very sorry to hear this! Please take the following steps:
- Tracking Please locate your tracking number that we sent you at the time of dispatch and track it to check the status.
- Card received Check if a notification card is in your letterbox or under your door – your item may have been delivered to the Post Office.
- Accepted on your behalf Check if someone else at home or work accepted or signed for the item on your behalf. If you live or work in a large building, check with building management or the mailroom to see if they have it.
- Delivered to a safe place Check if your item has been left in a safe place. This could be under or behind something, or in your mailbox.
- Address details Check the address details in your order – is your shipping address correct?
- Known service delays You can check for any known domestic service disruptions here domestic updates.
- Lodge a case with Australia Post If your item has not arrived within 10 business days from the date of dispatch, you can raise a case with Australia Post. Please then email us and share the case number that Australia Post provide you. We will then raise another case to try to speed up the investigation process.
- What happens if Australia Post have declared my order as lost? We will replace your items or refund you within 5 business days after the investigation has been resolved or closed by Australia Post.
If your questions have not been answered in the above information please contact our Customer Service staff via email at firstname.lastname@example.org.