Here at Dancewear Nation, from one dancer to another, we understand the difficulties that can often occur when shopping online or without a proper fitting. Therefore we have customised the Returns Policy to ensure your shopping experience is a smooth, effortless and enjoyable process.
Our mailer bags are designed to be re-used for any returns - simply turn the satchel inside out and attach your postage label to send back any exchange item. Customers are encouraged to re-use these bags (if you have discarded our mailer bag, you will need to purchase your own return packaging).
For the return of goods (purchased in store or online), regardless of whether they are faulty, change of mind or incorrect fit you must meet the following return policy conditions:
- The item/s must be returned within 14 days of receipt
- The item/s must be unworn and unwashed in original saleable condition, with no signs of wear and tear (no dirt, marks or stains), together with all labels/tags/packaging intact
- The item must not be modified in any way
- A copy of the Tax Invoice issued to you in store or emailed to you at the time of purchase must be provided as proof of purchase. For online orders, please complete the Returns Slip that arrived with your order.
Can I cancel my order once it has been placed?
If you have ordered in error or changed your mind, sadly we are unable to cancel your order. Rather, we can offer you a Store Credit or an Exchange.
What is Exempt From Returns & Exchanges
In the interest of hygiene & health, we strictly do not offer exchange on the following items whether they have been opened or not, unless they have a manufacturing defect, so please select carefully:
- Custom apparel
- Cosmetics including fragrances & skin products
- Gift Cards or Vouchers
- Hosiery & Tights
- Water Bottles
- Training Equipment
- Hair Accessories
- Sale or Clearance Items
- Dream Duffel Packages
Please choose Sale and Clearance items carefully. These sales are final and unless otherwise stated cannot be returned, exchanged or refunded.
Dance footwear is not always comparable to street size shoes, so please check our size chart carefully prior to selecting your size. You are welcome to email us prior to your order if you'd like us to assist you with sizing.
Change Of Mind or Incorrect Size
We reserve the right to inspect garments to determine the return policy conditions are met, therefore the item/s must be unworn and unwashed in original saleable condition with all labels/tags attached and in its original packaging.
We do not offer refunds for change of mind, incorrect size or incorrect product purchased. We do not refund or credit shipping fees.
We do not refund or put into store credit merchant fees paid - only the cost of goods being returned. Note: credit card fees are set by the RBA and paid directly to our merchant, SmartPay.
Please note that pre-orders of any products, including Dream Duffels cannot be refunded once the order is placed. If you change your mind, we are happy to offer a Store Credit.
If you do not wish to exchange for a product, please let us know and we will arrange a Store Credit for you. Store Credits have a validity of three years and once they expire, we will not be able to re-issue a Store Credit. Store Credits cannot be refunded.
Your Store Credit will be emailed to you and will be linked to your account. As your Store Credit is issued to you in the form of a Gift Card, please retain this information in a safe place.
A 10% re-stock & handling fee applies to all orders where the customer changes their mind 'after' an exchange request has been received by us from the customer which has already been processed by our staff ready for dispatch. This amount will either be invoiced to you before the second requested exchange goods are dispatched, or will be taken off your Store Credit amount.
You are responsible for the costs of returning goods to us and for return shipping. Any goods returned are the customers responsibility until they reach our location. We will not be held liable for any goods lost or damaged in transit, therefore we recommend you use a courier or eParcel through Australia Post with tracking to return the goods. Please ensure you package your return to prevent any damage to the items in transit.
Before your exchange is processed, we will invoice you for Return Shipping (Standard $11.00). Your exchange may take 3-5 business days to process after the Return Shipping fee has been paid.
Out Of Stock Products
If a product is regrettably out of stock and your order then falls under the Free Shipping Over $100 policy, the out of stock product will be refunded to you minus the Standard Shipping fee ($11.00) before the rest of your order is dispatched.
If you have received a faulty or incorrect product, please email us immediately so we can resolve this as soon as possible. You will need to provide as many images as you can, and your order number.
We will in the first instance provide you with a replacement. The replacement product will be like for like (the same brand/style/size/colour).
In accordance with the fair trade practices act, Dancewear Nation will only authorise refunds in the case where the item cannot be repaired or replaced by the manufacturer/supplier.
We reserve the right to send faulty goods back to our manufacturer/supplier for assessment, to determine whether a product is faulty and conduct a production and quality check. A response for faulty claims will be received within 10 business days of the goods arrival to our store.
If the item is deemed faulty by our supplier, and we are unable to repair or replace a faulty item, you will receive a refund. In addition, the reasonable cost of returning the faulty item/s back to us will also be refunded, given that a receipt for the return postage is included with the return.
General wear and tear of items are exempt from returns, exchanges or refunds. Damage from general wear and tear includes but is not limited to:
All hosiery, pilling or laddering of any type of garment, scuff marks & dirt on shoes, leather has worn away after use exposing the suede underside, scrapes & scratches on the soles of shoes, fabric has been laundered incorrectly with unsuitable products, natural stretching of the product after several wears, shrinkage or fading on garments from not following the care instructions, any markings from extended use of any kind of product, zips or seams that have split or broken due to the incorrect size purchased.
Sale, Clearance, Outlet or Discounted Return Requests
Sale & Outlet (eg marked down products): All sales are final and exempt from returns, exchanges or store credits. Please choose your product, size, colour carefully before making a decision.
Periodic Promotions & Discounts (eg AfterPay Day or 10% Off Today Only): If you purchased goods during a sale period (excluding already marked down items), the discounted amount for any return product will go into Store Credit. If the new items purchased exceed your Store Credit amount, or if you return goods after a sale period has concluded, the customer will need to pay the difference in cost between the returned product/s and the new product/s.
Our Returns Address
Returns, Dancewear Nation, Shop 2, 70 Douglas Parade, Williamstown, Victoria 3016