WEST POINTE BALLET - CUSTOM UNIFORM FAQS
CUSTOM UNIFORMS - IMPORTANT INFORMATION
CUT-OFF DATE FOR ORDERING
Pre-orders are open in store and online for the West Pointe Limited Edition Souvenir T-Shirt, with a strict cut-off date being 5pm Saturday 14th November.
Regrettably we are unable to accept late orders after the cut-off date, so we highly recommend placing your order as soon as possible to avoid disappointment.
A subsequent pre-order may be open again in 2021 at the discretion of the studio. Pricing is subject to change.
The link to the size charts for all Energetiks Custom Printed Uniforms can be found on each individual product page.
For your reference, T-Shirts are all generous in size. At the request of the studio, please order a well fitted t-shirt.
Do check the size chart carefully before selecting your size as there are no exchanges or returns on Custom Printed apparel unless faulty. Our suppliers size charts are to be used as a guide.
Please read the product description before ordering.
PRODUCTION TURNAROUND TIME BEFORE YOUR PRE-ORDER IS READY
After the cut-off date set by the studio, please allow approximately 3 weeks for production time.
All payment methods are accepted online. During the checkout process, please select ‘CLICK & COLLECT’ so that you are not charged shipping fees. Should you accidentally select a shipping method, we will refund this shortly after your order.
IN STORE ORDERING
Customers can try on sample t-shirts and pre-order in store. Payment is required in full.
Once all items return to us from the production team, and are packed and individually labelled, you will be notified via email. All orders are Click & Collect only.
HOW TO ORDER
The link to the West Pointe Ballet T-Shirts can be found here:
If you have any questions we highly recommend that you email us: firstname.lastname@example.org
We recommend a gentle machine or hand wash only, using cold water. Do not bleach or use laundry sanitisers, do not tumble dry or iron. As your uniforms have been screen printed or a vinyl heat transfer applied, do take care with laundering.
The print on your custom garment will only be compromised if you do not follow the care instructions. Our suppliers have tested the quality of their garments & print hundreds of times and guarantee their work.
Pilling of the fabric is normal through general wear and tear. If in contact with velcro or harsh surfaces, pilling, tearing and further damage will occur so please take care.
RETURNS & EXCHANGES
Our production team will only manufacture and print styles/sizes purchased during the pre-order period. There will not be any surplus sizes manufactured and printed. Keeping this in mind, please refer to our below Return Policy on Custom Uniforms:
- We do not refund or exchange Custom Uniforms for change of mind or incorrect size selected so please choose carefully;
- There are no cancellations or refunds on Custom Uniform pieces;
- If your uniform is faulty, you have 14 days to return it to us and we will offer you a replacement in the same product and size only;
- Faults does not include (but is not limited to) general wear & tear, mishandling, misuse, ripped seams or zips from ordering the wrong size, and incorrect laundering. All returns are subject to inspection by our supplier before we offer an exchange item.
THANK YOU FOR YOUR ORDER!