Here at Dancewear Nation we pride ourselves on customer service, however from one dancer to another we understand the difficulties that can often occur when shopping online. Therefore we have customised the Returns Policy to ensure your shopping experience is a smooth, effortless and enjoyable process.
For the return of goods (purchased in store or online), regardless of whether they are faulty, change of mind or incorrect fit you must meet the following return policy conditions:
- The item/s must be returned within 14 days of receipt
- The item/s must be unworn and unwashed in original saleable condition with all labels/tags attached
- A copy of the Tax Invoice issued to you in store or emailed to you at the time of purchase must be provided as proof of purchase
What is Exempt From Returns & Exchanges
In the interest of hygiene we strictly do not offer exchange on the following items whether they have been opened or not, unless they have a manufacturing defect, so please select carefully:
- Custom apparel
- Cosmetics including fragrances & skin products
- Gift Cards or Vouchers
- Hosiery & Tights
- Undergarments
- Water Bottles
- Training Equipment
- Hair Accessories
- Sale or Clearance Items
Please choose Sale and Clearance items carefully. These sales are final and unless otherwise stated cannot be returned, exchanged or refunded.
Dance footwear is not always comparable to street size shoes, so please check our size chart carefully prior to selecting your size.
Change Of Mind or Incorrect Size
We reserve the right to inspect garments to determine the return policy conditions are met, therefore the item/s must be unworn and unwashed in original saleable condition with all labels/tags attached and in its original packaging.
ONLINE ORDERS
If the goods arrive in the appropriate condition we are happy to offer an Exchange for another product or size, or a Store Credit in the form of a discount code.
If you have received a faulty or incorrect product, please email us immediately so we can resolve this as soon as possible. Refunds are only offered in the event we cannot replace your faulty item.
You are responsible for the costs of returning goods to us. Any goods returned are the customers responsibility until they reach our warehouse. We will not be held liable for any goods lost or damaged in transit, therefore we recommend you use a courier or eParcel through Australia Post with tracking to return the goods. Please ensure you package your return to prevent any damage to the items in transit.
For exchange items, the customer will be invoiced the shipping costs prior to dispatch.
We do not refund shipping costs.
You will receive a Returns Form with your online purchase. This is to be completed and sent back with your return item. If you have lost your form or if it missing from your order, you can request a copy by emailing us.
IN STORE PURCHASES
All exchanges and returns for in store purchases are strictly put into ‘Store Credit’ which can then be used to purchase new items of your choice. If you are unable to find a desired product, your Store Credit will be available on your account to use at any time in the future.
If you purchased goods during a sale period (excluding already marked down items), the discounted amount for any return product will go into Store Credit. If the new items purchased exceed your Store Credit amount, or if you return goods after a sale period has concluded, the customer will need to pay the difference in cost between the returned product/s and the new product/s.
We do not refund for change of mind so please choose your item/s carefully.
Faulty Goods
In accordance with the fair trade practices act, Dancewear Nation will only authorise refunds in the case where the item cannot be repaired or replaced by the manufacturer/supplier. The replacement product will be like for like (the same brand/style/size/colour).
We reserve the right to send faulty goods back to our manufacturer/supplier for assessment, to determine whether a product is faulty and conduct a production and quality check. A response for faulty claims will be received within 10 business days of the goods arrival to our store.
If we are unable to repair or replace a faulty item you will receive a refund. In addition, the reasonable cost of returning the faulty item/s back to us will also be refunded, given that a receipt for the return postage is included with the return.
General wear and tear of items are exempt from returns, exchanges or refunds.
Damage from general wear and tear includes but is not limited to: scuff marks & dirt on shoes, leather has worn away after use exposing the suede underside, scrapes & scratches on the soles of shoes, fabric has been laundered incorrectly with unsuitable products, pilling or laddering of any type of garment, natural stretching of the product after several wears, shrinkage or fading on garments from not following the care instructions, any markings from extended use of any kind of product, zips or seams that have split or broken due to the incorrect size purchased.
Summary
Your return & exchange will always be approved provided the following:
- You have completed the Returns Authorisation Form enclosed (online orders only)
- Item/s is returned within the 14 days of receiving
- Item/s must be returned with all tags attached and in original condition and packaging
- Item/s have not been worn, soiled, washed, altered, or miss-handled in any shape of form
For online purchases, please return item/s with the Returns Authorisation form to the following address:
Dancewear Nation Returns
Shop 2
70 Douglas Parade
Williamstown, VICTORIA 3016
