FREE SHIPPING ON ORDERS OVER $100 (excluding Dream Duffels)

FAQ

Have a question? Below are some frequently asked questions that may assist you.

Q1. Can I buy a dance shoe without a fitting in store?

Yes, please check our size charts carefully as dance shoe sizes are not always comparable to a street size shoe. It may be tempting to purchase the 'next size up' - a little extra room to allow for growth is ok (no more than a thumb width from the tip of the big toe and tip of the shoe), however too much room in the shoe may compromise safety and is not recommended. Dance shoes such as ballet flats and jazz shoes are meant to fit like a glove. Alternatively, if our location is convenient to you, a fitting in store by one of our qualified staff is available.

Q2. What is involved in fitting a pointe shoe?

For first time pointe shoe dancers, we do not recommend pointe shoes be bought off the shelf or online without a fitting by a qualified staff member (however we do make a small selection available for purchase online). Your studio or ballet teacher will most likely send you to a pointe shoe assessment first, which you should bring in to our store for your fitting. Bookings are essential, as a pointe shoe fitting takes additional time & care. Please call us to make an appointment or you can book your appointment online here. For seasoned pointe shoe dancers who have stopped growing, it is generally acceptable to purchase the same brand, product, style, width and size without a fitting.

Q3. Are your size charts accurate?

Our size charts are provided by our suppliers, are to be used as a guide only, and should not replace a personal fitting in store. The charts are provided via our online store are to give you general assistance on sizing. Dancewear Nation is not responsible for incorrect measurements, or ordering the wrong size.

Q4. What is your returns & exchange policy?

As dancers, we understand how difficult it can be to shop for your dance needs on line. If you have ordered the incorrect size, Dancewear Nation may offer you an exchange provided that the merchandise is returned to us in a saleable condition: unworn, unused, unwashed, without damage or any sign of wear and tear. The product must be in its original packaging with the tags intact, and returned within 14 days from the date of purchase together with a completed Return Authorisation Form (a copy of this is provided with your purchase). Original receipt required. If you have purchased an item and have simply changed your mind, and an exchange is not an option, we will offer a Store Credit only, which you may use at a later date. Please refer to our Returns & Exchange Policy page for more detailed information.

Q5. What is your refund policy?

Our refund policy only applies to manufacturer defects or faults. Dancewear Nation will inspect the quality & standard of each product at the time of purchase. If at any time you identify a manufacturing defect or fault, please return the item within 14 days together with a completed Return Authorisation Form (a copy of this is provided with your purchase) and we will happily exchange or refund you after assessment of the fault is completed by our supplier. This policy does not cover general wear and tear. Original receipt must be provided. Please refer to our Returns & Exchange Policy page for more detailed information.

Q6. Are there any items exempt from returns & refunds?

Yes – please choose carefully when purchasing some goods. Unless there is a manufacturing fault or defect, the following items (but not limited to) are exempt from returns, refunds and exchange: cosmetics & body care, custom made & altered products, gift cards, hosiery, undergarments, hair care, water bottles, magazines and training equipment. Please refer to our Returns & Exchange Policy page for more detailed information.

Q7. Do you ship overseas?

Not at this stage. Shipping is only available to Australian locations. New Zealand dancers, stay tuned!

Q8. What brands do you stock?

We stock several of the major dance brands available on the market such as Bloch, Capezio, Studio 7, Strut Stuff, Dream Duffel, Running Bare plus more. Our range of apparel & footwear consists of (but is not limited to) leotards, crop tops, shorts, leggings, class & studio wear/uniforms, knitwear, tutu’s, wrap skirts, cross-overs, active wear, hosiery in all colours (footed, footless, convertible, fishnet, stirrup), and more. We pride ourselves in supplying the dance community with fashion wear – no more boring leotards! 

Q9. Why can't I buy Bloch through your online store?

Unfortunately we are unable to sell or advertise Bloch prices through our online store. If a product interests you, please select the colour/size/width your requires, then the 'Get Price' button on the product page. We will then send you the product/s invoice separately.

If you are not happy with the price, please let us know and we will happily cancel your order. Please note unpaid invoices after 48 hours will automatically be cancelled.

We sell all Bloch products at RRP (recommended retail price) and we do not mark up!

Q10. Do you have sales?

Yes we do! Sign up to our newsletter to receive alerts. Alternatively, follow us on Instagram or like us on Facebook to keep up to date.

Q11. What is your shipping policy?

Dancewear Nation has taken the guesswork out of the shipping process, and we charge a simple flat-rate shipping charge of $10.00AUD.  Free for orders over $100 (excluding Dream Duffels).

Dream Duffel bags are considered bulky goods and shipping is invoiced separately after your purchase, or price on application prior. Freight charges will vary depending on your location in Australia.

Better still, if you are in our vicinity, you may opt to collect from us in store. Shipping options are available for you to select at Checkout. 

Our shipping is through the Australia Post & Sendle Courier network, and once dispatched, may take 1-10 business days depending on your location in Australia. Tracking is provided. More information HERE.

Q12. When will my item be dispatched?

We dispatch most orders within 3-5 business days. After this, your purchase/s should arrive within the Australia Post & Sendle delivery timeframes depending on your location. If there is any delay on dispatch of your order for whatever reason, you will be contacted.

Q13. Backorders

From time to time a size or colour variant may not be immediately available, at which time we will place your purchase on 'backorder'. This may occur if we sell out or our suppliers may not have your desired stock in their warehouse. If this occurs, we will contact you immediately with your options.

Q14. Can we buy and redeem gift vouchers online?

Unfortunately at this stage gift cards and gift vouchers can only be purchased and redeemed in store. We are working on this, so stay tuned!

Q15. Can you hold a product for me?

If we have a product in stock and you would like us to hold it for you, we will do so until the close of business that day. If you need an extended timeframe to collect your item, you will need to secure this product by making a 50% deposit over the phone by credit card. The item will then be held for you as long as you need to make your way to our store location.

Q16. What if an incorrect item, size or colour has been sent to me?

We are sorry to hear this. From time to time, human error may get the better of us (but it doesn't happen often!). Please email us at info@dancewearnation.com.au to advise if you have received the wrong item or order. We will fix this immediately, including free shipping. 

Have another question that we have not answered above? Please contact us at: info@dancewearnation.com.au

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